HERE YOU WILL FIND ANSWERS TO OUR MOST FREQUENTLY ASKED QUESTIONS.
SHIPPING & RETURNS
HOW LONG DOES SHIPPING TAKE?
Delivery time is typically 7-11 business days. We strive to process and ship orders as quickly as possible so you can have your items in your hands as soon as possible.
DO I HAVE SHIPPING COSTS?
Yes, we charge shipping!
HOW CAN YOU CONTACT US?
WRITE TO US AT SUPPORT@NATIVIE.DE AND WE WILL RESPOND TO YOU AS SOON AS POSSIBLE - OR USE OUR CONTACT FORM.
HOW CAN I TRACK MY ORDER?
WE WILL SEND YOU A TRACKING NUMBER TO YOUR EMAIL ONCE YOUR PACKAGE HAS BEEN DISPATCHED. PLEASE TRACK YOUR ORDER VIA OUR TRACKING PAGE .
PROBLEMS DURING ORDERING?
If you encounter any problems during the order process, please check your internet connection. If the problems persist, please contact us at support@nativie.de . We will be happy to help you resolve the issue!
WHAT SHOULD I DO IF I HAVE NOT RECEIVED MY ORDER?
IF YOUR ORDER TAKES LONGER THAN EXPECTED, PLEASE CONTACT OUR CUSTOMER SERVICE. WE WILL BE HAPPY TO HELP YOU AND TRACK YOUR ORDER.